Assistant Manager

Objectives (participants will be able to understand at the end of the course):
• Understand how to meet customer needs
• improve their relationship and influence skills
• write better reports, meeting minutes, letters
• apply time management techniques
• better organize agendas (own and managerial)
• expresses his / her ideas in an assertive, confident and precise way

Target audience: Support staff for teams within an organization.

Duration: 2 days

Training agenda:
• Introduction
• Responsibilities of the Team Assistant
• The skills of a team assistant
• Assertive communication
o Introduction to communication
o Oral communication
o Written communication. Preparing and sending an email
o Application
• Time management
o Planning and prioritizing activities
o Control of interruptions and delays
o Application
• Discussions. Examination and completion of the course

Trainer:
Over 20 years of experience in the industry and consulting with expertise in the use of training tools.

For more information, please contact us