Objectives (participants will be able to understand at the end of the course): • Understand how to meet customer needs • improve their relationship and influence skills • write better reports, meeting minutes, letters • apply time management techniques • better organize agendas (own and managerial) • expresses his / her ideas in an assertive, confident and precise way
Target audience: Support staff for teams within an organization.
Duration: 2 days
Training agenda: • Introduction • Responsibilities of the Team Assistant • The skills of a team assistant • Assertive communication o Introduction to communication o Oral communication o Written communication. Preparing and sending an email o Application • Time management o Planning and prioritizing activities o Control of interruptions and delays o Application • Discussions. Examination and completion of the course
Trainer: Over 20 years of experience in the industry and consulting with expertise in the use of training tools.