Customer Specific Requirements - CSR_Mercedes

Objectives (at the end of the course participants will be able to understand):

• what CSR means and how it can be managed
• where and in what form does IATF16949:2016 refer to CSR
• what are and how to interpret Daimler CSR, latest version

Target audience: Personnel from automotive manufacturing or service companies – technicians, engineers, managers, specialists from the Quality, Engineering, Design, Maintenance, Production, Procurement, Logistics departments involved in the relationship with the customer or supplier.

Duration: 1 day

Agenda:

• Introduction
• Definition of CSR according to IATF16949:2016
• Requirements, references IATF16949:2016 to CSR
• CSR management
• Particularities, document retrieval, portal access – Mercedes Benz AG
• CSR Mercedes Benz AG
• Examination
• Course conclusion

Tools presented:

• IS/IS NOT analysis
• Ishikawa diagram
• 5Why analysis

Trainer:

Over 15 years of experience in industry and consulting with expertise in the use of course tools and training.

For more information, please contact us.