Basis of communication

Category: PERSONAL AND ORGANIZATIONAL DEVELOPMENT
Category: HUMAN RESOURCES
Length: 2 days

Planning:


Objectives:
To understand the principles, techniques and importance of communication both internally, ie in an organization or collectivity (office, department, team) as well as externally, ie to clients and the public. Developing students' skills to influence and persuade people to be agents of change in their workplace.

Target audience:
Managers and executives (middle or senior) from production and / or service companies involved in the management / management of teams, divisions, divisions or organizations / institutions - project managers, salespeople, leaders team, department / workshop heads, production / sales / logistics directors, general managers.

Duration: 2 days

Training agenda:
• Introduction
• What is communication (definitions, interpretations, theories, visions)
• Forms of communication
• Internal communication
• Managerial communication
• Communication to change
• Communication with customers (marketing)
• Discussion. Exam and completion of the course

Consultant:
Experience over 20 years in leadership positions (middle and senior management), change management, improving product / service quality and process optimization in industry and services.

For more information, please contact us.


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