Communication and Negotiation with Suppliers

Objectives: The course will present:

• ways of communication inside and outside the organization;
• the necessary skills that need to be developed for successful communication;
• common problems in communication with suppliers and ways to approach them;
• what are conflicts and what are the main ways to resolve them;
• negotiation - how is it done and what are its benefits.

Target audience: It is addressed to employees from various organizations working within Supplier Quality Assurance, personnel from production or service companies, involved in the development, control or management of processes that are in direct relation with the supplier; quality department, transport managers, logistics specialists. It is also addressed to employees who have functions that involve communication, negotiation and conflict resolution, both internal and external.

Duration: 2 days

Agenda:

• Introduction,
• Types and forms of communication,
• Communicating Change,
• Communicating and partnering with suppliers,
• Types of problems in supplier relations
• Conflict,
• Negotiation,
• Defining expectations and the object of a negotiation,
• Common mistakes in communicating with suppliers
• Discussions. Examination. Course closure

Lecturer:

Lecturer with over 15 years of experience in industry and consulting with expertise in using the tools in the course and training.

For more information, please contact us.