Tools for root cause identification

Objectives:
Understanding the case identification methodology using the main tools - Flow Diagram, Ishikawa and 5 What - and acquiring the knowledge necessary to use them in an optimal way.

Target audience:
Personnel from manufacturing or service companies involved in running, controlling or managing processes - direct staff or staff from quality, production departments, department heads, Logistics specialists, Customer Service, etc.

Duration: 1 day

Training agenda:
•Introduction
• Define the problem
• Identifying causes
  - Localisation of causes through flowchart,
  - Select the most probable causes with Ishikawa (cause-effect diagram),
  - Identifying Root Causes with 5 Why (5 Why)
• Scroll through the application.
• Discussion.
• Exam and completion of the course.

Trainer:
Trainer with more than 10 years experience in industry and consulting, with expertise in the use of training tools.

For more information, please contact us.