Leadership and communication

Objectives (at the end of the course, participants will be able to understand):

• Training staff to increase the performance of the led teams
• Learning basic skills to become a mentor and coach

Target audience: Level 1 and 2 managers from production and service companies

Duration: 2 days

Course outline::

• Introduction
• The role of the leader
• Vision
• Example
• Team forming
• Tuckman model
• Inter- and intradepartmental communication
• Classic communication model
• Barriers in communication
• Delegation and conflict management
• Conceptual boundaries
• Components of delegation
• Constructive approach of conflict
• Resource management
• Time
• Human
• Basic elements in coaching and mentoring
• What does mentoring mean and how does it differ from coaching
• Common skills in mentoring and coaching
• Applicability in team management
• Examination. Course conclusion.

Tools presented:

• Mentoring planning form

Trainer:

Over 20 years of experience in industry and consulting with expertise in using the course tools and training.

For more information, please contact us.