Objectives: Students will acquire introductory knowledge about process, Lean, improvement as well as the basic requirements of the Quality Management System
Target audience: Personnel from manufacturing companies, involved in the development, control or management of processes – technicians and engineers from the quality, process engineering, production departments, department heads, specialists in Logistics, Customer Service, etc.
Duration: 2 days
Agenda:
- Introduction to process analysis:
- What is a process?
- Flowchart – Application and examples
- IPO – Process inputs and outputs
- Introduction to Lean:
- Lean Goal
- Added value – Application and examples
- 5S
- Management by objectives
- Visual management
- KPI – Application and examples
- Problem solving methodology:
- Types of methodologies and selecting the most suitable one
- Introduction to PDCA
- Description of the tools used (Ishikawa, 5 Whys, Brainstorming)
- Application and examples
- Introduction to QMS:
- Introduction to the Quality Management System
- Main requirements of the standard
- Link process & quality
Tools presented:
- Flowchart
- IPO diagram
- PDCA form
- Ishikawa, 5 Whys, Brainstorming, Action plan
Lecturer: Over 20 years of experience in industry and consulting with expertise in the use of the tools in the course and training.
For more information, please contact us.