Problem solving techniques for Services

Objectives: Understand the problem-solving methodology, the main tools used and acquire the necessary knowledge to use them in an optimal way.

Target audience:
Staff from service companies, involved in carrying out, controlling, improving or leading the processes.

Duration: 2 days (optional 1-3 additional days for real projects)

Agenda:
  • Introduction
  • Select and define the problem
     o Understanding the problem: steps and tools used
     o Measurable definition
     o Application
  • Identifying the causes
     o Types of causes
     o Tools used and efficient way of correlation
     o Application
  • Identifying solutions
     o Identifying potential solutions
     o Selecting the optimal solutions
     o Planning and monitoring actions
     o Application
  • Implementation and verification of the effectiveness of solutions
     o Effectiveness and efficiency
     o How to proceed in the absence of effectiveness
     o Consolidation of earnings
     o Application
  • Discussion.
  • Examination and completion of the course.

The course includes the description and examples of application of the following tools:
  • Time Chart, Pareto Chart, Flow Chart, Ishikawa, 5 Why Analysis, Brainstorming, Pugh Chart, Gantt Chart, Measurement Plan.

Trainer:
Trainer with over 10 years of experience in problem solving, consulting and training.

For more information, please contact us.