Quality function deployment (QFD)

Objectives: Understanding the principles and process of implementing a quality function that facilitates the design and execution of a product or service in close connection with customer requirements in order to improve the quality of products / services and increase their chances of being accepted on the market.

Target audience: Personnel from production and / or service companies involved in product / service design, designing, controlling or managing manufacturing, assembly and service processes - design engineers and technologists, process designers, project managers, operations managers, maintenance and service staff.

Duration: 2 days + possibility of another day of consultancy on the projects allocated to the students.

Training agenda:
• Introduction
• What is QFD, how it appeared and where it can be used
• The stages of the QFD study - the four "quality houses"
• QFD structure - what "what" and "how" (how)
• Elaboration of the QFD - filling in the "chambers" of the "quality house"
• Examples and practical applications
• Discussions. Exam and completion of the course

Trainer:
Experience over 15 years in designing products / processes, improving product / service quality and optimizing processes in industry and services.

For more information, please contact us.